Report a website or creator
Tell us when a partner website or creator doesn't keep its promises, such as showing ads to subscribers.
In short
- Any signed-in account can report. You don't need a paid membership.
- Staff review the evidence. A report alone never changes a partner's earnings.
- Follow your case, reply and appeal from Reports.
Send a report
- Start a report in one of two ways:
- In your account, open Reports and select Report a website or creator.
- On a partner's page, select the report button in the extension popup.
- Enter the page address, and choose the right website or creator. On shared platforms like YouTube, the creator's Publisher ID tells them apart.
- Choose a reason, and describe what happened. Include steps to reproduce it and links to evidence.
- Submit. Your saved case opens. If saving fails, you'll see an error instead.
Keep private data out
Don't include passwords, tokens, payment details or unrelated personal information.
Reporting the same open issue again returns your existing case. Add new evidence there instead.
What happens next
A report is an allegation, not proof. Staff review the evidence, and may ask you or the partner for more information.
- Follow progress and reply from Reports.
- Email updates go to your sign-in address. Reply on the case page, so the conversation stays together.
- There is no fixed response time. Emails can be delayed or fail, so the case page is always the source of truth.
Who sees what
| Information | You | Staff | Partner |
|---|---|---|---|
| Your identity | Yes | Yes | No |
| Your original summary and private messages | Yes | Yes | No |
| Details staff choose to share while investigating | — | Yes | Yes |
| The case, once staff contact the partner | Yes | Yes | Yes |
| The reason for a decision | Yes | Yes | Yes |
Once staff contact a partner, the partner can respond privately to staff. Don't put anything you want kept private in evidence meant for sharing.
Decisions
Staff can resolve an issue, or dismiss an allegation that wasn't substantiated.
After review, an administrator can also restrict an integration, with a recorded reason. A restriction stops that integration's future earnings. Money it already earned stays payable under the usual payout rules.
Appeals
Either side can appeal a resolved or dismissed case from its page.
- Open the case in Reports.
- Explain what was missed, and add any new evidence.
An appeal asks for another review. It doesn't automatically reverse a decision or lift a restriction. An integration can only earn again once every restriction on it is lifted.
Can't sign in?
Email support@zeroad.network.